Privacy Policy

Sipwol (hereinafter referred to as “we,” “us,” or “our”) respects and protects your privacy. This Privacy Policy describes how we collect, use, store, and protect your personal information.

1. What Information We Collect
We may collect the following information: your name, job title, company name, email address, phone number, and address; vessel information (ship name, IMO number, vessel type); equipment information (antenna model, VSAT terminal serial number); sailing areas and voyage plans; account and order information; website visit records (IP address, browser type, etc.); and the content of your communications with us.

2. How We Use Your Information
We use your information to process orders, arrange shipment, and provide installation and after-sales services; activate satellite network services and manage data plans; respond to your inquiries and resolve technical issues; improve our products and website experience; comply with legal and regulatory requirements; and, with your consent, send you product updates and information.

3. How We Share Your Information
We do not sell your personal information. We only share your information with third parties in the following circumstances: with logistics partners for delivery; with satellite operators for network service activation; with payment service providers to complete transactions; with installation and maintenance service providers for on-site services; and with legal authorities when required by law.

4. Data Storage and Protection
Your information is primarily stored on our servers. We implement measures such as encrypted transmission, access control, regular audits, and data backup to protect your information.

5. Your Rights
You have the right to access, correct, or delete your personal information, and to withdraw your consent for marketing communications. To exercise these rights, please send an email to support@sipwol.com. We will respond within 5 working days.