Wholesale Policy

1. Wholesale Tiers

Trial Tier: 10 to 20 units per order – trial wholesale price.

Standard Tier: 21 to 100 units per order – standard wholesale price, mixed items allowed.

Distributor Tier: 101+ units per order – distributor wholesale price, customizable packaging and branding.

Strategic Partnership: 300+ units per month on average – price negotiable, with priority supply and exclusive services.

2. Dropshipping Service

We offer a dropshipping service – 1 unit is enough to ship, with no need to hold inventory.

Dropshipping prices are 5% to 10% higher than the regular wholesale price, depending on the product.

Neutral (no-brand) shipping supported: we use your designated shipping label, and no Sipwol branding or promotional materials are placed inside the package.

Orders submitted before 4:00 PM daily will be shipped on the same day; orders submitted after 4:00 PM will be shipped on the next working day.

Shipping costs for dropshipping orders are calculated based on actual weight and destination, with no markup.

3. Customization Services

Bulk orders support customization, including: product logo printing, packaging box design, instruction manual language versions, etc.

Customization processing time is typically 5 to 15 working days, to be confirmed at the time of ordering.

Custom orders require a 50% deposit, with the remaining 50% balance due before shipment.

Once a custom order enters the production process, cancellation or refund is not supported.

4. Pricing and Payment

For wholesale pricing on specific products, please contact a sales representative for a quotation.

Payment methods: credit cards (Visa, Mastercard, American Express), PayPal, etc.

First-time cooperation customers are required to pay a 30% deposit, with the remaining balance due before shipment.

Long-term cooperation customers may negotiate monthly or quarterly settlement.

5. Shipping and Shipping Costs

Shipping costs for wholesale orders are calculated based on actual weight and destination.

For international orders, please consult a sales representative for the free shipping threshold.

6. After-Sales Service

Wholesale products enjoy the same warranty policy as retail products. Please refer to the product details page for specific warranty terms.

For bulk quality issues, we offer return, exchange, or replacement solutions.

For any product defective upon arrival (DOA), once confirmed by customer-provided photos, we will ship a replacement unit first.

7. Cooperation Process

Step 1: Contact a sales representative to confirm the wholesale tier and pricing.

Step 2: Sign a cooperation agreement, providing your store name and customization requirements (if any).

Step 3: We provide a product information package (images, videos, FAQs).

Step 4: You place the order and complete payment.

Step 5: We arrange stock allocation, production (if applicable), and shipping.

8. Contact Us

If you have any wholesale cooperation inquiries, please contact us.