LED Photon Rejuvenation Beauty Mask Includes Neck Care DM21

EMAIL:
Sales inquiries: sales@sipwol.com
Technical support: support@sipwol.com
WhatsApp/Phone: +852 6523 4438

WORKING HOURS:
Monday to Saturday, 9:00 AM to 6:00 PM (Hong Kong time), excluding public holidays

Online Chat: Available via the chat window at the bottom right corner of the official website.

1. Return and Exchange Time Limits

Returns/exchanges for non-quality issues: Requests must be made within 7 days from the date of signing.

Returns/exchanges for quality issues: Requests must be made within 15 days from the date of signing.

Return or exchange requests submitted beyond the above time limits will not be accepted.

2. Return and Exchange Conditions

For non-quality returns/exchanges: The following conditions must be met: the product packaging is intact, the product is unused and unopened; all accessories, gifts, and instruction manuals are complete; the product is in a condition that does not affect second sales.

For quality-related returns/exchanges: Please provide photos or videos of the product failure so that we can quickly verify and process your request.

3. Situations Where Returns/Exchanges Are Not Accepted

Returns or exchanges will not be accepted in the following situations:

Human damage, improper use, unauthorized disassembly or repair.

The product has been opened and used but does not affect second sales (non-quality issues).

The return/exchange time limit has been exceeded.

Personal preference (e.g., dissatisfaction with color, size, or style) without any product quality issue.

4. Return and Exchange Process

Step 1: Contact us via customer service email or phone, explain the reason for the return/exchange, and provide the order number.

Step 2: After our review, we will provide you with the return address and relevant instructions.

Step 3: You send the product back and keep the shipping receipt as proof.

Step 4: After we receive and inspect the product, we will arrange an exchange or refund.

5. Shipping Cost Bearing

Returns/exchanges for quality issues: Shipping costs are borne by us (based on standard shipping rates; any excess beyond the standard rate will be borne by the customer).

Returns/exchanges for non-quality issues: Shipping costs are borne by you.

If we send the wrong product due to our error: Shipping costs are borne by us.

6. Refund Policy

Refunds will be processed within 7 working days after we receive and confirm the returned product.

Refunds will be returned via the original payment method used (Alipay, WeChat Pay, PayPal, credit card, etc.).

Partial refunds: If discount coupons or promotional offers (e.g., spend X get Y off) were used, the refund amount will be calculated based on the actual proportion paid.

7. Special Instructions for International Orders

Return shipping costs for international orders are relatively high. It is recommended that you contact customer service first to confirm the best solution before proceeding with a return or exchange.

If a package is returned due to customer rejection or an incorrect address, the resulting shipping costs and customs duties/taxes shall be borne by the customer.

Customs duties/taxes and customs clearance fees for international orders are not refundable.

8. Contact Us

If you have any questions regarding returns or exchanges, please contact us.